STORE POLICY
Customer Care
At KIYA we're dedicated to making your shopping experience seamless and enjoyable as possible. Our stylish and modern clothing collection offers great options for everyone, at amazing prices without compromising on quality.
How Can We Help You?
1. Order Assistance
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Placing an Order: Need help finding the perfect outfit? Our team is here to assist you every step of the way. Contact us on Instagram, Whatsapp, Facebook or through our LIVE CHAT option on the website.
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Order Tracking: Stay updated on your purchase.
2. Shipping and Delivery
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Enjoy reliable shipping. We care for your items throughout transit so you receive your products in perfect condition.
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Delivery Queries: Have a question about your delivery? Our support team is ready to help anytime!
3. Returns and Exchanges
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If your product is damaged or you're not satisfied let us know and we'll sort it out for you. Please refer to our Returns & Exchange Policy for more information or contact us.
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Size and Fit Guidance: Unsure about sizing? Contact us for personalized advice to ensure the perfect fit. Ensure to check out our size guide before ordering.
4. Product Information
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Quality Assurance: Our clothing is crafted and sourced with care. If you have any questions about fabrics, care instructions, or styling tips, we're here to help.
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Exclusive Collections: Stay ahead of trends with our latest collections. Subscribe to our newsletter and follow us on Instagram for exclusive updates and offers.
5. Customer Support
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Live Chat: Need immediate assistance? Use our live chat feature for quick support from our friendly team.
Available: 10am - 8pm (Monday - Saturday). -
Email Support: Reach out to us at contact.kiya.online@gmail.com for any inquiries or concerns. We aim to respond within 24 hours.
Privacy & Safety
At KIYA, your safety and privacy are incredibly important to us. We want you to feel confident and secure while shopping with us. Your personal information is treated with the utmost care and confidentiality.
We ensure the use of advanced security measures, including encryption, to protect your data during transactions. Our trusted payment partners ensure that every transaction is secure and straightforward.
We only collect the information necessary to process your orders and enhance your shopping experience, such as your name, contact details, and payment information. Rest assured, we never share your details with third parties, except when required to fulfill your order, like with our shipping companies. Your privacy and security are our top priorities, and we are committed to keeping your data safe and confidential.
If you notice anything unusual with your account or have any questions about your privacy and security, please don't hesitate to reach out to us. Our team is here to assist you and ensure that your experience with us is always secure and worry-free. Your trust means everything to us.
We’re dedicated to providing you with a secure and delightful shopping experience.
Wholesale Inquiries
We're excited to partner with retailers who share our passion for stylish, affordable fashion. Our wholesale program offers fantastic prices, exceptional quality, and a seamless experience from start to finish.
Partnering with us means you’ll have access to trendsetting collections that keep you ahead of the fashion curve. Our designs feature trendy, modern pieces that your customers will love. Enjoy attractive wholesale pricing without compromising on quality, ensuring high-value products that boost your sales and customer satisfaction.
We pride ourselves on our reliable service, offering excellent customer support from order placement to delivery. Our team is here to assist you every step of the way. We also offer flexible order quantities to meet the needs of businesses of all sizes, whether you're a boutique or a larger retailer.
To get started, simply reach out to us at evelyn.vilevegroup@gmail.com, with your business details and any questions about our wholesale program. We’ll discuss our wholesale terms and conditions, as well as your needs. Once you’re happy with everything, we’ll set up your wholesale account.
We’re committed to helping your business thrive.
Feel free to browse through our sample catalogue with just a preview of some of our items here. This curated selection showcases some of our finest pieces, giving you a glimpse into the variety of chic and modern fashion that defines KIŸA.
We look forward to working with you,
Evelyn Tesfaye
Head of Wholesale Operations
Payment Methods
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Credit / Debit Cards via Online Transfers
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Offline Payments
We offer the option to pay via bank transfer. Please contact our customer support team at contact.kiya.online@gmail.com or via Whatsapp or Instagram, for bank transfer details and instructions.
We offer a Half Now Half Later option. This entails a 50% payment to place the order and then a period of 14 days for the remaining 50% payment. Contact us to find out more.